Returns

We accept returns for full refunds or exchange. All items must be returned in their original unused condition.Shipping fees are nonrefundable.

Please contact us at hello@11HamiltonHome.com within 48 hours of delivery for approval and a return label. 11 Hamilton reserves the right to refuse any returns which do not meet our return policy requirements or are returned without approval.

When contacting us to initiate a return, please include:

The reason for the return

Your 11HamiltonHome order #

(you can find this in your order confirmation email)

Your phone number

In the event you receive an item that is damaged, please email hello@11HamiltonHome.com within 2 days of receipt of the item including photos of the damaged item and packaging.

Buyers are responsible for packaging and shipping the return within 3 business days after the return shipping label (pre-paid by 11HamiltonHome) is received. 

We are happy to answer any questions you have about an item before placing an order — please email us at hello@11HamiltonHome.com or call (917) 886-3866.

***Many of our items are pre-owned and may have imperfections: the condition of each item is clearly stated in the product description.